Abstract:
As organizations strive for operational excellence, the integration of Robotic Process Automation (RPA) and Generative AI (Gen AI) has become pivotal in transforming business processes. In this session, I will share my experiences as an RPA Project Manager at Bayer, highlighting real-world cases that illustrate how these technologies can be effectively leveraged to enhance efficiency and drive innovation. The presentation will begin with an overview of RPA and Gen AI, discussing their unique capabilities and how they complement each other in the automation landscape. I will present specific case studies from Bayer, where we successfully implemented RPA solutions to automate repetitive tasks, resulting in a 30% increase in productivity and significant cost savings. One notable project involved automating the data entry process in our supply chain management system, which not only reduced errors but also allowed our team to focus on more strategic activities. A key highlight of our Gen AI initiatives is the development of our own customized ChatGPT solution. This innovative tool empowers users to create their own virtual assistants tailored to specific business needs. By leveraging advanced natural language processing capabilities, employees can design virtual assistants that streamline communication, provide instant access to information, and automate routine inquiries. For example, one department utilized this technology to create a virtual assistant that handles employee onboarding queries, significantly reducing the workload on HR personnel and improving the onboarding experience for new hires. This initiative not only showcased our commitment to innovation but also demonstrated how Gen AI can enhance user engagement and operational efficiency. Choosing the right technology for automation initiatives is crucial. I will share insights on how to assess business needs and select the most suitable solutions, emphasizing the importance of stakeholder engagement and a clear understanding of process requirements. Attendees will learn about the key factors to consider when evaluating RPA and Gen AI tools, including scalability, ease of integration, and alignment with organizational goals. Additionally, I will address common challenges faced during implementation, such as resistance to change and the need for upskilling employees. By fostering a culture of innovation and collaboration, organizations can overcome these hurdles and successfully implement automation solutions that drive measurable results. This session aims to equip attendees with practical knowledge and strategies for harnessing the power of RPA and Gen AI to transform their operations. Join me to discover how these technologies are not just tools but catalysts for change, enabling organizations to thrive in the digital age.
Biography:
Meritxell Corbeto González is an accomplished RPA Project Manager with a strong engineering background and over five years of experience in leading automation initiatives across diverse industries. Currently working at Bayer, she specializes in identifying opportunities for process optimization through Robotic Process Automation (RPA) and innovative technology solutions. Meritxell is certified in PMI Project Management, Scrum Master, Scrum Product Owner, and Advanced RPA Developer by UiPath Academy. Known for her exceptional communication skills and adaptability, she excels in dynamic environments and is passionate about leveraging new technologies to enhance operational efficiency. As a speaker at industry congresses and an instructor for online RPA modules, Meritxell is dedicated to sharing her knowledge and inspiring future generations of engineers. She holds a degree in Air Navigation Engineering from EETAC (UPC) and is currently finalizing an Executive MBA. Meritxell is committed to promoting diversity and inclusion in technology, advocating for women’s representation in engineering fields