Abstract
Imagine you’re a nervous patient, sitting anxiously in a packed waiting room desiring the need to be heard, spoken to with compassion, and have your provider listening “all ears” empathetically. Unfortunately, by the end of your appointment, your experience has been unsatisfactory. As busy healthcare providers walking into a patient room, we sometimes fail to communicate effectively with our patients by making the day about ourselves. Mindless and unempathetic behaviors lead to low patient scores.
The ugly truth is ineffective communication is the root cause of patient dissatisfaction, increased stress for healthcare providers, and low morale in a clinical work setting. The good news? There’s a better way.
By the end of your time with Dhruva, you can fast-track your way to communicate with conviction and authenticity in less than seven days by practicing Mind Hygiene™ techniques with our patients. By the end of your time with Dhruva, you will unlock the Mind Hygiene™ Methodology for communicating with conviction, authenticity, and empathy in less than 7 days. This will lead to patient scores >95%.

Learning Objectives
Unlock the 4 keys to communication with simple Mind Hygiene™ techniques to prevent weak patient scores.
Discover how to make patients feel seen, heard, and understood to create a cohesive patient journey.
How to say “no” to patients and still create lasting humanizing patient experiences.

Biography
Dhruva’s mission is to equip healthcare providers with mindful and empathic techniques that lead to patient satisfaction scores >95% and avoid provider burnout.
Dhruva Gulur, M.D. is an engaging communicator and a leading expert in patient experience. He affectionately goes by dhruvaMD, two syllables less than his name, and credentials:-). His mission is to equip healthcare providers with mindful and empathic techniques that lead to patient satisfaction scores >95%. He is the patient cheerleader that kicks it with empathy.
Dhruva is a board-certified family doctor and has over 24 years of experience in the medical field. He is an award-winning preferred provider with high patient satisfaction ratings of > 95% of the 275 patient reviews he has online. He has seen over 110,000 patients in his career and counting! Dhruva is the author of the free e-book—-The “dumb” doctor. He has seen patients worldwide, including multiple mission trips to Haiti & underserved work in India. He is a recognized expert on improving patient experience. He has resigned from his full-time corporate medicine career to dedicate his focus to his passion which is: creating dopamine patient experiences. Dhruva serves as a locum tenens family physician in a correctional facility. This is to serve patient populations that are judged and misunderstood. It is also to maintain his clinical skill set.
Dhruva is a sought-out keynote speaker, a Mindfulness-Based Stress Reduction (MSBR) course-certified mindfulness expert, a certified life coach, a rapper, and a dude that loves kicking it with his patients. HE is passionate about inspiring the healthcare world through Mind Hygiene™️.